Privacy Policy

1. Introduction

pq999 ("we", "us", or "our") operates the website pq999.club and is committed to protecting the privacy of every player and visitor. This Privacy Policy explains what information we collect, why we collect it, how it is used, and the choices available to you regarding your personal data.

By accessing or using pq999.club, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein. If you do not agree with the terms of this policy, please discontinue use of the platform. This policy applies to all users of pq999.club, including those accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh.

2. Information We Collect

We collect personal information only when it is necessary to deliver our services, ensure platform security, and comply with applicable verification requirements. The categories of information we collect include:

• Identity information: full name, date of birth, and account username provided during registration.
• Contact information: email address and, where provided, mobile phone number.
• Financial information: deposit and withdrawal transaction references associated with payment methods such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard. We do not store full card numbers or mobile banking PINs.
• Technical data: IP address, browser type, device type, operating system, referring URLs, and session timestamps, collected automatically when you access the platform.
• Usage data: pages visited, games played, betting history, and interaction patterns within the platform.
• Communications: records of any messages or queries you submit to our customer support team.

3. How We Use Your Information

pq999 uses the data we collect for clearly defined purposes. We do not engage in data brokering or sell personal information to marketing agencies. The specific ways in which your data is used are described below.

Account Management

Your registration details are used to create and maintain your pq999 account, verify your identity, process deposits and withdrawals, and provide access to our full suite of games including cricket betting, live casino, and slots.

Security & Fraud Prevention

Technical and usage data are analysed to detect suspicious login activity, prevent unauthorised access, identify potential money laundering patterns, and protect the integrity of the platform for all users. SSL encryption is applied to all data in transit.

Service Improvement & Personalisation

Aggregated usage data helps us understand which features are most valuable to our Bangladeshi player base, improve platform performance, and personalise promotional offers. Any direct marketing communications are sent only to users who have opted in to receive them.

4. Cookies and Tracking Technologies

pq999.club uses cookies and similar tracking technologies to maintain session state, remember user preferences, and gather analytical data about how the platform is used. The types of cookies we employ include:

• Essential cookies: required for the platform to function, including session authentication tokens and security cookies. These cannot be disabled without impairing core functionality.
• Analytical cookies: used to measure page performance, identify popular content, and optimise the user journey. Data gathered is aggregated and anonymised.
• Preference cookies: store user settings such as language preference, allowing the platform to load with your chosen configuration on return visits.
• You may manage or disable non-essential cookies at any time through your browser's built-in settings. Please be aware that disabling certain cookies may affect the performance or availability of some platform features.

5. Data Sharing and Third Parties

pq999 does not sell, rent, or trade your personal information to third-party advertisers, data brokers, or unrelated businesses. Your data may be shared only in the limited circumstances described below: (a) with payment processors and financial service providers (including bKash, Nagad, Rocket, and Upay) strictly to process your transactions; (b) with technology service providers who operate platform infrastructure under binding confidentiality agreements; (c) with identity verification services used to confirm the age and identity of account holders, in line with our requirement that all players must be 21 years or older.

In the event that pq999 is subject to a valid legal request, court order, or regulatory obligation requiring the disclosure of user data, we will comply to the extent required by applicable law and will, where permitted, notify the affected user.

6. Data Retention

We retain personal data for as long as your account is active and for a reasonable period thereafter to fulfil the purposes outlined in this policy. Specific retention periods are as follows:

• Account and transaction records are retained for a minimum of five years from the date of account closure to meet financial record-keeping obligations.
• Technical logs and session data are retained for up to 12 months and then securely deleted or anonymised.
• Customer support communications are retained for 24 months from the date of the last interaction.
• Where data is no longer required, it is securely deleted from our systems or irreversibly anonymised so that it can no longer be associated with any individual.

7. Your Rights as a User

Every user of pq999 has rights in relation to their personal data. You may exercise any of the following rights by contacting our support team at [email protected]: (a) Right of access — you may request a copy of the personal data we hold about you; (b) Right to rectification — if any of your personal information is inaccurate or incomplete, you may ask us to correct it; (c) Right to erasure — you may request that we delete your personal data where it is no longer necessary for us to retain it; (d) Right to restriction — you may ask us to restrict the processing of your data in certain circumstances; (e) Right to object — you may object to the processing of your data for direct marketing purposes.

We will respond to all valid data rights requests within 30 days. There is no fee for making a request. We may ask you to verify your identity before processing your request to protect the confidentiality of your account.

8. Security Measures

pq999 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect data against unauthorised access, accidental loss, disclosure, or destruction. These measures include SSL/TLS encryption for all data transmissions, access controls that limit internal data access to authorised personnel only, regular security assessments of our platform infrastructure, and secure handling procedures for payment transaction data.

While we apply best-practice security controls, no system can guarantee absolute security. If you suspect that your account has been compromised, you should change your password immediately and contact our support team without delay.

9. Children and Age Verification

pq999 is strictly an adults-only platform. All players must be 21 years or older to register and play. We do not knowingly collect personal data from individuals under the age of 21. Our age verification procedures are designed to ensure compliance with this requirement. The following safeguards are in place:

• Date of birth is collected at registration and verified against account documentation.
• Accounts suspected of being held by minors are suspended immediately pending review.
• If a minor is discovered to have registered, any funds in the account will be returned and the account permanently closed.
• If you are a parent or guardian and believe a minor may have accessed pq999, please contact us immediately at [email protected].
• We may use third-party age verification services to supplement our internal checks, particularly for users accessing the platform from Bangladesh.

10. International Data Transfers

pq999 operates primarily to serve players located in Bangladesh. Some of our technical infrastructure and third-party service providers may be based in or operate from countries other than Bangladesh. Where personal data is transferred outside Bangladesh, we ensure that such transfers are carried out under appropriate contractual safeguards and that the receiving organisation maintains data protection standards consistent with those described in this policy.

By using pq999.club, you consent to the transfer of your personal data as described above for the purpose of providing the services you have requested.

11. Changes to This Privacy Policy

pq999 reserves the right to update or modify this Privacy Policy at any time. When changes are made, the revised policy will be published on this page with an updated effective date. We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of pq999.club following the publication of a revised policy constitutes your acceptance of the updated terms.

12. Governing Law

This Privacy Policy is governed by and construed in accordance with applicable law. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the appropriate courts. pq999 is committed to handling all privacy matters fairly and transparently.

If you have any concerns about how your data is handled, or if you believe your privacy rights have been violated, please contact us promptly using the details provided in the Contact section below. We will investigate all complaints and respond in a timely manner.