Terms & Conditions

1. Introduction and Acceptance

Welcome to pq999, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions govern your access to and use of all services, products, and features offered on the pq999 website and its associated applications. By creating an account, logging in, or otherwise accessing pq999, you confirm that you have read, understood, and agreed to these Terms & Conditions in their entirety.

These Terms & Conditions apply to all visitors, registered users, and any other persons who interact with pq999. If you do not agree with any part of these terms, you must immediately discontinue use of the platform. pq999 reserves the right to modify these terms at any time; continued use of the platform after any modification constitutes your acceptance of the revised terms.

2. Eligibility Requirements

To register and use the pq999 platform, you must meet all of the following eligibility criteria without exception. pq999 conducts eligibility checks and reserves the right to suspend or terminate any account found to be non-compliant.

• You must be at least 21 years of age at the time of registration and throughout the duration of your account.
• You must be a natural person with full legal capacity to enter into binding agreements under the laws applicable in your jurisdiction.
• You may hold only one registered account on pq999. Operating multiple accounts is strictly prohibited and will result in permanent account closure and forfeiture of any balances.
• You must not be subject to any court or regulatory order that restricts you from engaging in gambling activities.
• You must provide truthful, accurate, and complete information when creating your account and during any subsequent verification process.

pq999 complies with Know Your Customer (KYC) requirements. You may be asked to submit a copy of a government-issued photo ID (such as a National Identity Card or passport) and proof of address before withdrawals are processed. Failure to complete KYC verification may result in your withdrawal requests being placed on hold.

3. Account Registration and Security

To access the full range of pq999 services, you must complete the registration process and create a personal account. You agree to provide accurate details and to keep your account information current at all times. Your account is personal and non-transferable; you must not allow any third party to access or operate your account under any circumstances.

Account Security

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. pq999 will never ask for your password via email, chat, or phone. If you suspect unauthorized access to your account, you must notify our support team immediately at [email protected]. pq999 shall not be liable for any losses arising from your failure to protect your login details.

Account Closure

You may request the closure of your account at any time by contacting our support team. pq999 may also close or suspend an account at its sole discretion if a user is found to have violated these Terms & Conditions, engaged in fraudulent activity, or breached any applicable laws. Upon closure, any remaining real-money balance will be returned to the user after applicable verification, provided no outstanding bonuses or wagering requirements remain unfulfilled.

4. Deposits and Withdrawals

pq999 supports a range of local and international payment methods tailored for Bangladeshi players. All transactions on pq999 are processed in Bangladeshi Taka (BDT). The following payment services are currently accepted on the platform:

• Mobile financial services: bKash, Nagad, Rocket, and Upay for fast, low-fee transactions available across Bangladesh.
• International cards: Visa and Mastercard debit and credit cards are accepted subject to your card issuer's international transaction policies.
• Minimum deposit amounts and withdrawal thresholds apply and may vary by payment method. These thresholds are displayed at the time of transaction.
• All deposits and withdrawals must use an account or payment method registered in your own name. Third-party funding is strictly prohibited.

Withdrawal requests are processed within 1–5 business days, subject to completion of KYC verification and compliance checks. pq999 may delay or withhold a withdrawal if there is reasonable suspicion of fraudulent activity, money laundering, or any other violation of these Terms & Conditions.

pq999 is not responsible for delays caused by third-party payment processors, bank processing times, or technical issues outside pq999's direct control. Currency conversion fees (where applicable) are the responsibility of the account holder.

5. Bonuses and Promotional Offers

pq999 may from time to time offer bonuses, free spins, cashback, and other promotional rewards to its registered players. All such offers are subject to individual promotion terms and the general bonus conditions below. By accepting any bonus or promotional offer, you agree to the associated wagering requirements and conditions.

• Bonuses are available to eligible players only. Wagering requirements must be fulfilled before bonus-derived winnings can be converted to withdrawable cash.
• Welcome bonuses are available to new players on their first deposit only. Wagering requirements and minimum odds or game contribution percentages apply as specified in the individual bonus terms.
• pq999 reserves the right to withdraw, modify, or cancel any promotion at any time without prior notice if abuse or exploitation is suspected.
• Bonuses obtained through fraudulent activity, bonus abuse, or multi-accounting will be void and the associated account may be permanently closed.

Players are encouraged to check the individual promotion pages and contact the support team at [email protected] for full details of any active offer before opting in.

6. Responsible Gaming

pq999 is committed to promoting responsible gaming and providing a safe environment for all players. Gambling is intended to be an entertaining activity. If gambling is no longer enjoyable or begins to interfere with your daily life, finances, or relationships, we strongly encourage you to take immediate steps to manage your activity. pq999 offers self-exclusion tools, deposit limits, and session time limits accessible from your account settings.

Players who feel they may have a gambling problem are encouraged to contact our support team directly at [email protected]. pq999 will never knowingly allow a self-excluded or underage user to wager. Minors (persons under 21 years of age) are strictly prohibited from using pq999 under any circumstances.

7. Game Rules and Fair Play

All games available on pq999 — including live casino games, slots, sports betting, and table games — are governed by their individual game rules, which are accessible within each game interface. By participating in any game, you acknowledge and accept the specific rules, payout structures, and return-to-player (RTP) rates applicable to that game. In the event of a technical error or system malfunction during a game round, pq999 reserves the right to void the round and return the wager to the player.

pq999 uses industry-standard Random Number Generator (RNG) technology to ensure that all game outcomes are fair, unbiased, and unpredictable. Sports betting outcomes are determined solely by the real-world results of the respective sporting events. Any attempt to manipulate game outcomes through software exploits, collusion, or any other means will result in immediate account suspension and forfeiture of funds.

8. Intellectual Property

All content on the pq999 platform — including but not limited to software, text, graphics, logos, images, audio files, game content, and the overall site design — is the exclusive intellectual property of pq999 or its content partners and is protected by applicable copyright and trademark law. You are granted a limited, non-exclusive, non-transferable, and revocable licence to use the platform solely for personal, non-commercial entertainment purposes. Any reproduction, distribution, modification, public display, or other unauthorized use of pq999 content is strictly prohibited without prior written consent from pq999.

9. Limitation of Liability

To the maximum extent permitted by applicable law, pq999 shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, loss of data, or loss of goodwill — arising from your use of or inability to use the pq999 platform, whether based on warranty, contract, tort, or any other legal theory, even if pq999 has been advised of the possibility of such damages.

pq999 provides the platform on an "as is" and "as available" basis without any express or implied warranties of any kind. pq999 does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. You access and use the platform entirely at your own risk.

10. Amendments to These Terms

pq999 reserves the right to amend, update, or replace these Terms & Conditions at any time and without prior notice. When changes are made, the revised Terms & Conditions will be published on this page with an updated "Last Updated" date. It is your responsibility to review these terms periodically to remain informed of any changes.

Your continued use of the pq999 platform following the posting of any changes constitutes your binding acceptance of the revised Terms & Conditions. If you do not agree with the revised terms, you must immediately cease using the platform and may request account closure by contacting [email protected].

11. Governing Law and Disputes

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws applicable to online gaming and entertainment services. In the event of any dispute between you and pq999, we encourage you to first contact our support team at [email protected] so that we may attempt to resolve the matter amicably. pq999 aims to respond to all formal disputes within 10 business days of receipt.